Fault Investigation
We investigate reported problems to identify whether the fault involves a handset, system component, configuration or service connection.
Keep your system working.
We help keep your Nortel or Avaya phone system running with maintenance, replacement parts and refurbished phones. If you’re ready to upgrade, we can help with that too.
What we support
Support for what’s installed.
A failed handset or system card doesn’t always mean replacing the whole system. We check what’s installed and source compatible replacements where available.
- Nortel & Avaya Systems
- Support for legacy Nortel and Avaya platforms, including Blue and Red portfolios. We confirm support options against your model and configuration.
- Replacement Cards
- Replacement system cards matched to your installed equipment. We confirm the card type and compatibility before supplying a replacement.
- Refurbished Phones & Parts
- Refurbished desk phones, parts and accessories for existing installations. Availability depends on the model.
- Avaya DECT Equipment
- Avaya DECT cordless equipment, with compatibility checked against your existing wireless phone system.
Service agreements
Support when faults happen.
Arrange maintenance for your existing system and know who to call when something stops working. Service agreements include 24/7 support options for supported installations.
Parts & Replacement
We check replacement options for failed equipment and confirm availability before planning the work.
Defined Support Coverage
Your agreement sets out the equipment covered, support hours, responsibilities and the process for requesting assistance.
24/7 Support Options
Round-the-clock support is available through an SLA. Response commitments, on-site attendance and parts coverage are defined in the agreement.
Repair or replace
Know when to upgrade.
Age alone doesn’t decide whether a phone system needs replacing. We review its condition, parts availability and the functions you need, then explain the options for keeping it running or moving to a new system.
- System condition
- The installed platform, recurring faults, capacity and components showing signs of failure.
- Parts availability
- Whether compatible cards, phones and other replacement components can still be sourced.
- Operational needs
- The extensions, locations, cordless phones and connected functions your team relies on.
- Replacement planning
- What can stay, what needs changing and how to schedule migration around your operations.
How We Work
From first conversation to ongoing care.
A communication system should be planned around the site, introduced carefully and supported after it goes live. Our process connects each stage so your team knows what happens next.
Getting Started
Contact Us
Tell us about your organization, current systems and what you need to improve. Whether you’re upgrading equipment, moving locations or resolving an issue, this conversation helps us understand your priorities and identify the next step.
Step 01 of 06
Before you replace
Common questions.
What to know about replacement parts, supported equipment and service agreements.
Does one failed part mean replacing the system?
Not necessarily. A faulty handset or system card may be replaceable without changing the PBX. We check the cause of the fault, the system’s condition and whether a compatible replacement is available.
Can you support every Nortel or Avaya system?
Support depends on the model, software version, configuration and available parts. Send us the system details or a clear photo of the equipment label so we can assess the options.
Are replacement parts new or refurbished?
We supply refurbished phones, parts and accessories for legacy systems. Your quotation will confirm the condition of the equipment, compatibility and any applicable warranty.
Is 24/7 support included automatically?
No. It is available through a service-level agreement. Your agreement defines support hours, response commitments, covered equipment and exclusions.
When is replacement better than another repair?
Consider replacement when faults recur, essential parts are difficult to source or the system no longer meets your needs. We review these factors alongside repair costs and the requirements of a new installation.
Start the conversation
Your next connection starts here.
Tell us about your organization and what you need. We’ll help you understand your options and find the right direction.